Despite what you might think, your customers don’t care about ‘digital’, ‘omni-channel’ or ‘e-commerce.’ They care about buying products how they want, where they want, and swift and competent customer service. In other words, these buzzwords are just a means to delivering on changing customer demands.
In order to fulfill on these changing demands, retailers need to assess their customers, competitors and changing technology. There are a few key questions that you can ask:
Today’s customers are more demanding than ever before. They want to order your merchandise online or in-store, and they want it delivered in lightening quick time… or the flexibility to pick it up themselves. As a result of these changing demands, retailers are being forced to change their approach to warehouse operations.
One such approach is in-store fulfillment: the process of fulfilling and shipping orders from a brick-and-mortar retail environment.
In-store order fulfillment presents a great opportunity for retailers. Implemented successfully, in-store fulfillment enables retailers to decrease shipping costs, boost gross margins, increase supply chain efficiencies and more.
However, retailers are not optimised for ‘warehouse-like’ efficiency. They are designed to provide an excellent customer experience for walk-in shoppers.
Today’s customers demand flexibility and excellent customer service across every channel, whether you are purely brick-and-mortar or e-commerce. But increasing customer demand means increased complexity. Complexity for retailers with unique omnichannel operational challenges.
However, many retailers still haven’t implemented the basics such as store pickup, cross channel inventory visibility, and store fulfillment. There is a disconnect between what consumers want and the omni-channel capabilities that retailers are willing to offer.
HighJump expands global customer base to the Pacific by enabling one of the region’s leading retailers.
MINNEAPOLIS – August 28, 2017 – HighJump, a global provider of supply chain solutions, announced today that Jack’s of Fiji (JOF), a leading retailer in the Fiji Islands, selected HighJump warehouse management system (WMS) for its rollout at several distribution centres in Fiji. JOF is the first HighJump customer to implement the WMS in Fiji.
Multilayer Trading achieves real-time visibility, increases productivity, improves efficiencies and adapts to customers' unique business processes with HighJump's adaptable warehouse management system. Multilayer Trading is an independently-owned third-party logistics (3PL) provider operating in South Africa. The group manages high-quality, modern warehousing space across its locations, providing storage, distribution and operational solutions to some of the largest retailers in the region.
iWMS has unveiled a new Brand identity, symbolised by a modern and sharper Brand mark. We have, at the same time, retained the core aspects of the original logo and not moved too far away from what Customers are familiar with.
This simple, yet effective, change in our Brand image was necessary to underpin our classic values and 8-year journey of growth and expansion into new markets around the world. We believe the new Brand mark better matches what we have become since our inception in 2009.
