instore fulfillment

3 Reasons you Should Invest in In-store Fulfillment Software

3 Reasons you Should Invest in In-store Fulfillment Software

Today’s customers are more demanding than ever before. They want to order your merchandise online or in-store, and they want it delivered in lightening quick time… or the flexibility to pick it up themselves.

As a result of these changing demands, retailers are being forced to change their approach to warehouse operations.

One such approach is in-store fulfillment: the process of fulfilling and shipping orders from a brick-and-mortar retail environment.

3 Challenges of In-store Fulfillment (and how to workaround it)

3 Challenges of In-store Fulfillment (and how to workaround it)

In-store order fulfillment presents a great opportunity for retailers. Implemented successfully, in-store fulfillment enables retailers to decrease shipping costs, boost gross margins, increase supply chain efficiencies and more.

However, retailers are not optimised for ‘warehouse-like’ efficiency. They are designed to provide an excellent customer experience for walk-in shoppers.

This in-turn; presents challenges for retailers looking to implement order fulfillment within store.

What is In-Store Fulfillment?

What is In-Store Fulfillment?

Today’s customers demand flexibility and excellent customer service across every channel, whether you are purely brick-and-mortar or e-commerce. But increasing customer demand means increased complexity. Complexity for retailers with unique omni-channel operational challenges.

To add to this complexity, 71% of shoppers now expect to be able to access in-store products online and 50% want to be able to buy online and pickup in-store.

However, many retailers still haven’t implemented the basics such as store pickup, cross channel inventory visibility, and store fulfillment.

There is a disconnect between what consumers want and the omni-channel capabilities that retailers are willing to offer.