The ease of the shopping experience combined with buying without trying inevitably leads to consumers exchanging or returning products. And returns are notably more frequent during the holiday season.
Is the prospect of having to deal with returns spoiling your holiday sales excitment? We’ve enlisted a few strategies to help you drive profit from returns this season:
The demand for transport and logistics as a service is growing, driven by the rise of online shopping. This opens an opportunity for retailers and transportation companies alike, to broaden their service offerings to include storage and fulfilment. However, there is more to becoming a 3PL than just adding "Logistics" to the company’s name.
The retail industry is changing at a fast pace. The new omnichannel reality epitomises consumers’ need for instant gratification. Fast delivery isn’t a differentiator anymore; it’s an expectation. So how can retailers expedite delivery whilst maintaining accuracy and profitability? The answer lies in good last-mile delivery management.
Picking is the part of the fulfilment process that can directly either enhance or jeopardize customer satisfaction, so you should regularly review the efficiency of the methods you’re currently using, noting their strengths and weaknesses.
Is it time for your business to review and/or streamline its picking method?
The incredible pace of adoption of internet retail and omnichannel is not only changing consumer purchasing behaviour, it is triggering fundamental operational changes for companies.
How do you succeed in this new economy where retailer and wholesalers need to reinvent themselves to compete (or comply) with giants like Walmart and Amazon? You need the right business processes and solutions that will support and scale with your company’s growth.
In-store order fulfillment presents a great opportunity for retailers. Implemented successfully, in-store fulfillment enables retailers to decrease shipping costs, boost gross margins, increase supply chain efficiencies and more.
However, retailers are not optimised for ‘warehouse-like’ efficiency. They are designed to provide an excellent customer experience for walk-in shoppers.
