Today, customers want to order your merchandise however they want, whenever they want, and have it delivered wherever they want: in-store, delivered to their homes, business and more.
The incredible pace of adoption of internet retail and omnichannel is not only changing consumer purchasing behaviour, it is triggering fundamental operational changes for companies.
How do you succeed in this new economy where retailer and wholesalers need to reinvent themselves to compete (or comply) with giants like Walmart and Amazon? You need the right business processes and solutions that will support and scale with your company’s growth.
The rise of eCommerce and increasing demands of its customers has put pressure on warehouse and supply chain leaders to revolutionise their operations. Retailers, wholesalers, manufacturers, and third-party logistics providers (3PLs) are pushed to broaden offerings and shorten delivery timeframe in order to remain competitive.
By engaging the right cloud supply chain partner, you’ll enable your organization to focus on your business without the burden of servers, networking, database, and other routine maintenance tasks.
Today’s customers demand flexibility and excellent customer service across every channel, whether you are purely brick-and-mortar or e-commerce. But increasing customer demand means increased complexity. Complexity for retailers with unique omnichannel operational challenges.
However, many retailers still haven’t implemented the basics such as store pickup, cross channel inventory visibility, and store fulfillment. There is a disconnect between what consumers want and the omni-channel capabilities that retailers are willing to offer.