Warehouse and DC managers are feeling the pressure of e-commerce growth, high order volumes, as well as deep concerns around labor availability and international supply chain snarls. In response, our survey found that they’re ramping up spending for automation—but also spending more on their labor force to ensure an adequate pool of workers to keep goods flowing.
“The trend is toward more optimism and use of automation,” says Donald Derewecki, a senior consultant with St. Onge, who along with Saenz reviewed the survey findings. “The survey shows that a cross-section of companies of different sizes realize that they have to keep up with automation and information technology to stay competitive.